TERMS & CONDITIONS | Standard Terms and Conditions |
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Standard Terms & Conditions 1. Our Agreement with You Set out below is SamoaTel Limited’s standard terms for residential customers and for business customers who have not signed a separate agreement with SamoaTel. 2. Definitions In these terms, “we” and “our” means SamoaTel Limited, “you” means our customer and “services” means all the services that we provide to you. 3. Our Commitment to You We will always do our best to make sure that you receive reliable and high-quality services. We cannot guarantee that our services will always operate free of faults. However, if you do encounter a problem please contact Faults Reporting and we will work to restore the service as soon as possible. If we cannot fix the problem then you may cancel this agreement by telling us. 4. Your Commitment to Us In return for providing the services to you, you agree to: • Pay for all services that we provide to you and charge to your account (even if 5. Our Charges You can obtain our current calling and service charges by calling Service Enquiries or by visiting our web site at www.samoatel.ws. We may modify the charges at any time (including the introduction of tariffs for aspects of the service previously provided for free) and such modification becomes effective immediately upon our notifying you. We may notify you by nation-wide advertising campaigns, messages on our system when you call to register a voucher, issuing messages to you by means of the service, advertising on our website or by any other means that we consider appropriate. By continuing to use the service following any such modification you will be deemed to accept such modification. If we vary any of the charges or change the contract to your disadvantage, you may stop using the service. Line Rental Charges You will be charged a monthly rental fee for the use of your telephone line and this charge shall continue to be payable by you, even when you have been disconnected, up until when the service has been terminated. 6. Paying Your Bill We will issue a bill to you at regular intervals. Please contact Account Enquiries if you have any questions about your bill. If we agree that we have made a mistake then we will correct the bill immediately. If we find that there is no mistake and the due date for payment has already passed, you agree to pay your bill straight away. If you have not contacted us before the due date shown on your bill then you agree to pay the full amount by that date. If you do not pay your bill on time and we have to spend money on collecting overdue amounts from you then you will reimburse us for those costs. We may charge you interest at 1.5% per month if you do not pay your bill by the due date. Part payment of your bill will not amount to a full and final settlement unless we have agreed to this in writing. 7. Credit Arrangements We may use information that you give us in order to check your creditworthiness at any time. You may have to pay us a deposit before you can use, or continue to use, our services. We may set a credit limit on your account with us at any time and require you to stay within that limit. 8. Changing Addresses If you move house then you will need to stop the services that we are providing to you at your old address. It is important that you contact us before you move house — otherwise you will be responsible for paying for the services that we provide to your old address. 9. Ending Your Agreement with Us You may ask us to stop a particular service or cancel this whole agreement at any time and for any reason by giving us 5 working days notice. You can do this by contacting Service Enquiries. We may stop or suspend a particular service or cancel this whole agreement at any time and without telling you if: We may stop or suspend a particular service or cancel this whole agreement at any time and for any other reason so long as we have tried to tell you in advance. If either of us cancels this agreement for any reason, you still have to pay for all services that we provide to you and charge to your account up until the effective date of cancellation. If any part of your bill remains outstanding after 30 days from date of cancellation we will issue a demand letter requiring payment in full of your outstanding account. Failure to pay after a demand letter is delivered to you will result in our issuing legal proceedings against you for what you owe us. You agree that clauses 13 (Our liability to you) and 14 (Liability of third parties to you) will survive cancellation of this agreement. 10. Using Information about You You agree that we can use any information we have about you and can pass it on to others for a range of lawful purposes including: 11. Your Account If you have a password or a security code to use in connection with the services or to access your account information, then you will be solely responsible for maintaining security around that password or security code. You may nominate someone (who must be over 18 years old) to have access to your account information and to make changes to your account, such as canceling or adding services. If you do this, you will still be responsible for paying for all the services that we provide to you and that are charged to your account. 12. Caring For Your Equipment We will remain the owner of any equipment that we locate at your home to enable you to use the services, such as cabling, decoder and cable modem. We will remain the owner of this equipment at all times, even after cancellation of this agreement. We cannot guarantee that our equipment will never break down, but if you do encounter a problem then please contact Faults Reporting and we will repair or replace any defective item as soon as possible. In return for allowing you to use our equipment, you agree to: 13. Our Liability to You We will not be liable to you or to anyone claiming through you (whether in contract, tort, equity or otherwise) for any special, indirect or consequential loss whatsoever, including loss of profits or revenues, loss of data, lost business or missed opportunities, wasted expenditure or savings you might have had, arising as a result of anything we have done or not done or any other matter which relates to this Agreement or your use of the Services. The following people will not have any liability to you: 14. Sending Bills and Notices to You We will send your bills and any other notices to the latest postal address that you have given us, or if you have not given us a postal address, you must pick up your bill from our Customer Service Centre at Beach Road, Matafele, Apia. We do not have to tell you that your bill is ready to be picked up. It is important you tell us straight away about any change to your postal address. You can do this by contacting Service Enquiries. 15. Telephone Numbers All telephone numbers that we allocate to you remain our property. This means that we may change any number allocated to you, so long as we have warned you in advance. We are not responsible for any costs incurred by you as a result of a change in your telephone number. 16. Changing the Terms We may change these terms. We will give you at least 14 days’ warning of any change, either in writing or by notices in major newspapers. You can always contact Service Enquiries to request a copy of the current terms of your agreement with us or view a copy of those terms at www.samoatel.ws. 17. Transferring this Agreement We can transfer some or all of our rights and obligations under this agreement. You agree not to transfer any of your rights and responsibilities under this agreement to anyone else. 18. How to Contact Us We are available between 8.00am and 4.30pm every Monday to Friday, and 8.00am to midday every Saturday, except for Sundays and Public Holidays. If you would like to contact us, please: Phone us on: |